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Frequently asked questions

Everything you want to know, on one page

Here are answers to the questions we are asked most often about quotes and our translation, interpreting, content and equipment services. If you can’t find the answer you are looking for, contact us directly.

Quotes and general questions

How can I get a quote?
Simply fill in the quote form: share the service type, language pair, date and location, and see your quote, including its scope, within minutes. For urgent requests, you can call us or message us on WhatsApp.
Can I get different services in a single quote?
Yes. Translation, content, interpreting, interpreting equipment and audio equipment services are all planned by the same team, so you see every item your event or project needs in a single quote.
Which languages do you work in?
We work in the main European and Asian languages, above all English, as well as German, French, Spanish, Italian, Arabic, Russian, Chinese, Korean and Japanese. For other languages, we put together a team to suit your request.
How do you ensure confidentiality?
Our interpreters and translators work under a duty of confidentiality, and we sign a project-specific non-disclosure agreement (NDA) on request. Your documents are shared only with the team assigned to the project.

Interpreting

What is the difference between simultaneous, consecutive and whispered interpreting?
In simultaneous interpreting, interpreters in a soundproof booth render the speaker’s words in real time and listeners follow through headsets; it suits conferences and multilingual meetings. In consecutive interpreting, the speaker pauses at intervals and the interpreter conveys what has been said; no equipment is needed. In whispered interpreting, the interpreter sits beside one or two listeners and interprets simultaneously in a low voice.
How are simultaneous interpreting rates calculated?
The price depends on the language pair, the length of the event (half or full day), the number of interpreters, the venue and the equipment required. In simultaneous interpreting, two interpreters work on each language channel. When you fill in the quote form, you see every item in a single quote.
Why do simultaneous interpreters work in pairs?
Simultaneous interpreting involves a heavy cognitive load, so interpreters take turns every 20–30 minutes to maintain accuracy and fluency. Two interpreters are the international standard for any event lasting more than an hour.
How far in advance should I book?
The ideal lead time for arranging an interpreter with the right subject knowledge and the equipment is 1–2 weeks. For urgent requests, we also try to find a solution on the same day; just get in touch.
Do you provide remote (online) simultaneous interpreting?
Yes. We provide interpreting on Zoom, Microsoft Teams and remote simultaneous interpreting (RSI) platforms, and for hybrid meetings we also manage the integration with the venue’s sound system.

Translation

Do you offer sworn and notarised translation?
Yes. We manage sworn translation and notarisation from start to finish for official documents, contracts, diplomas and transcripts.
What is the difference between sworn translation and notarised translation?
In sworn translation, the document bears the stamp and signature of a sworn translator; the stamp certifies that the translation is faithful to the original. The authority receiving your document may also require notarisation; in that case, the translation is carried out by a sworn translator registered with and authorised by that notary, and then certified. We recommend confirming with the receiving authority which certification your document needs.
How do you guarantee translation quality?
Your text is translated by a translator experienced in the field and checked by a senior editor; this approach is based on the separation of translator and editor roles set out in the ISO 17100 standard. Thanks to a glossary, a style guide and translation memory tailored to you, terms are translated the same way in your later documents too.

Content

Can I get transcription, subtitles and voice-over in the same project?
Yes. For work that involves more than one stage, we plan the deliveries together: for example, we can first transcribe a recording and then deliver it as subtitles or a voice-over in different languages. Just tell us what type of material you have, what it will be used for and the delivery format you expect.

Equipment

Do you also supply the simultaneous interpreting equipment?
Yes. Simultaneous systems, interpreting booths, infoport sets, conference microphones and sound systems are all planned by the same team; set-up, sound checks and technical support throughout the event are included in the service.
What is the difference between a simultaneous interpreting system and an infoport?
A simultaneous interpreting system consists of soundproof booths, interpreter consoles, infrared radiators, receivers and headsets, and is installed in the conference hall. An infoport, on the other hand, is a portable set of transmitters and receivers that needs no booth; it suits groups on the move, such as on factory, facility and site tours.
Can I hire a sound system together with interpreting equipment?
Yes. You can hire audio equipment together with interpreting equipment or on its own. If your event is multilingual, we combine the sound system with the simultaneous interpreting system in a single set-up.

Couldn’t find the answer to your question?

Call us or message us on WhatsApp, and we will answer your questions about your project straight away.