KVKK Privacy Notice

1. Data controller

Pursuant to the Turkish Personal Data Protection Law No. 6698 (“KVKK”), your personal data are processed by Zenline Danışmanlık Limited Şirketi (“Lingopia”), in its capacity as data controller, within the scope described below.

• Address: Bağdat Cad. No: 1, Ark 399, Suadiye, 34728 Kadıköy/İstanbul
• Email: [email protected]
• Phone: +90 (533) 053 45 54

2. Personal data processed

• Identity data: first name and surname; where required for invoicing, Turkish national ID number or passport details.
• Contact data: email address, telephone number, address and company information.
• Request and transaction data: the service type, language pair, date, location and project details you share in the quote form, by email or in WhatsApp correspondence; invoice and payment information.
• Service materials: documents, texts, audio and video content submitted for translation, transcription, subtitling or interpreting services. Depending on their nature, these materials may contain personal data or special categories of personal data.
• Transaction security and usage data: the IP address, browser and device information generated when you visit our website, and visit statistics collected through cookies.

3. Purposes of processing personal data

• Assessing your quote requests and providing you with quotes,
• Planning and providing translation, interpreting, content and equipment services,
• Conducting contractual processes and customer communications,
• Carrying out finance and accounting operations,
• Using translation memory and terminology databases in a way that supports service quality,
• Ensuring the security of the website and measuring its use statistically,
• Fulfilling legal obligations and responding to requests from competent authorities.

4. Legal grounds

Your personal data are processed on the basis of the following legal grounds set out in Article 5 of the KVKK: that the processing is directly related to the establishment or performance of a contract; that it is necessary for the data controller to fulfil its legal obligations; that it is necessary for the establishment, exercise or protection of a right; and that it is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms. Where necessary, your explicit consent is obtained for non-essential cookies and for special categories of personal data that may be contained in service materials.

5. Method of collecting personal data

Your personal data are collected through the quote form on our website, email, telephone, WhatsApp and face-to-face meetings, and through documents submitted as part of the service, by partly automated and non-automated means. Website usage data are collected automatically through cookies.

6. Transfer of personal data

Your personal data may be shared with the following parties in accordance with Articles 8 and 9 of the KVKK and only to the extent necessary:

• Freelance translators, interpreters, editors and technical staff engaged under a duty of confidentiality,
• Providers of translation management system, computer-assisted translation tool, email, server and website infrastructure services,
• Certified public accountants, banks, and public institutions and organisations authorised by law.

The servers of website analytics and infrastructure services (e.g. Google Analytics, Cloudflare) and of email service providers may be located abroad; these transfers are carried out in accordance with the conditions laid down in Article 9 of the KVKK.

7. Retention period

Your personal data are retained for as long as the purposes of processing require and for the limitation and retention periods set out in the relevant legislation; at the end of these periods, they are erased, destroyed or anonymised.

8. Your rights under the KVKK

Pursuant to Article 11 of the KVKK, you may exercise the following rights by applying to the data controller:

• To learn whether your personal data are being processed,
• If they have been processed, to request information about this,
• To learn the purpose of the processing and whether the data are used in line with that purpose,
• To know the third parties to whom your data are transferred, domestically or abroad,
• To request rectification if your data have been processed incompletely or inaccurately,
• To request erasure or destruction of your data within the framework of the conditions set out in Article 7 of the KVKK,
• To request that rectification, erasure or destruction be notified to the third parties to whom your data have been transferred,
• To object to any outcome to your detriment arising from the analysis of the processed data exclusively by automated systems,
• To claim compensation for damage if you suffer damage due to unlawful processing.

9. Application method

You may submit your requests concerning your rights, in accordance with the Communiqué on the Procedures and Principles of Applications to the Data Controller and together with information that identifies you, by email to [email protected] or in writing to the registered address of Zenline Danışmanlık Limited Şirketi. Your application will be concluded free of charge as soon as possible, depending on the nature of the request, and within thirty days at the latest.

Last updated: 12 November 2026

This text has been translated from the Turkish original; in the event of any discrepancy between the two texts, the Turkish text shall prevail.